Complaining against an employer in the UAE involves several steps, and the process may vary depending on the nature of the complaint (e.g., labor-related, discrimination, unpaid wages, etc.). Below is a general step-by-step guide:
Recommended Book for the new managers:
1. Attempt to Resolve the Issue Internally
- Discuss
the Issue: Try to resolve the matter directly with your employer or HR
department. Many disputes can be settled amicably without external
intervention.
- Document
Everything: Keep records of all communications, contracts, payslips,
and any evidence related to your complaint.
2. File a Complaint with the Ministry of Human Resources
and Emiratisation (MOHRE)
- Visit
MOHRE: Go to the nearest MOHRE office or use their online portal or
app. ( See the contact details in the end of the article.
- Submit a Complaint: Provide details of your grievance, including supporting documents (e.g., employment contract, evidence of violations).
- Or you can Download the MOHRE App and
- Register as a user using your mobile phone number.
- ü Choose the type of complaint: either 'Salary Complaint' or 'Labour Complaint'.
- ü Fill out the complaint form with the necessary information, such as your work permit number, passport number, and any supporting documents.
- Await Response: MOHRE will review your complaint and may contact your employer to mediate the issue. Usually as per my experience, once an employee registers a complaint, the matter is approached seriously by the Ministry. They try to resolve it within 24 hours after filing a disputes.
3. Escalate to the Labour Court (if necessary)
·
If MOHRE cannot resolve the issue, you can
escalate the matter to the Labour Court.
·
File a Case: Submit a formal case to the
Labour Court in the emirate where you work.
·
Pay Fees: There may be a small fee for
filing the case.
·
Attend Hearings: Both parties will be
summoned to present their case. Ensure you have all necessary evidence and
witnesses.
4. Seek Legal Assistance
Ø Hire
a Lawyer: If the case is complex, consider hiring a labor lawyer to
represent you.
Ø Legal
Aid: If you cannot afford a lawyer, you may seek assistance from legal aid
services in the UAE.
5. Await the Court’s Decision
Ø The
Labour Court will issue a verdict based on the evidence and UAE labor laws.
Ø If
you win the case, the court may order the employer to compensate you or rectify
the issue.
6. Appeal (if necessary)
- If
you are unsatisfied with the court’s decision, you can appeal within a
specified time frame (usually 15 days).
- The
case will be reviewed by a higher court.
7. Enforcement of the Ruling
- If
the employer fails to comply with the court’s decision, you can request
enforcement through the court.
Important Notes:
- Time
Limits: File your complaint as soon as possible. Delays may affect
your case.
- Language:
Complaints and court proceedings are typically in Arabic. You may need a
translator if you are not fluent.
- Visa
Status: Ensure your visa is valid during the process. If your visa is
canceled, you may still file a complaint within a specific period.
Contact Information:
- MOHRE
Hotline: 80060 (UAE) or +971 4 665 9999 (outside UAE)
- MOHRE
Website: www.mohre.gov.ae
- Labour
Court: Visit the court in the emirate where you work.
Always consult with a legal professional or MOHRE for
specific guidance tailored to your situation.
No comments:
Post a Comment